Fast Claims
Report damaged or incorrect products within 3 working days of delivery.
Customer Support
Return & Exchange Policy
We want your shopping experience to be simple and reliable. Review the return timelines, product conditions, and approval process before submitting a request.
Last updated: March 1, 2026
Defect Window
Defective items and wrong-size products can be requested within 7 working days.
Inspection Required
All return requests are reviewed by the thinkndshop.com inspection team before approval.
WhatsApp Returns Support
To start a return or exchange request, contact thinkndshop.com on WhatsApp with your order number, delivery date, product photos/videos, and issue details.
Return & Refund Policy - Key Points
1. Return Timeframes
- Damaged, incomplete, or incorrect products: if a product is physically damaged, incomplete, or incorrect at the time of delivery, a return request must be submitted within 3 working days from the delivery date.
- Defective products or wrong size: if the product is defective or the delivered size is incorrect, the customer must submit a return request within 7 working days from the delivery date.
- Change of mind: change-of-mind returns are accepted within 7 days of delivery only for selected products/categories, as determined by thinkndshop.com. Return shipping charges for change-of-mind requests shall be borne by the customer.
2. Electronics & Warranty
- For electronic appliances and mobile phones, issues arising after usage or after the return period has expired shall be handled under the applicable brand or seller warranty, if available.
- thinkndshop.com does not accept returns for electronics beyond the stated return window unless the product qualifies under warranty terms.
3. Category-Based Returns
- For selected categories, thinkndshop.com allows change-of-mind returns.
- Please contact thinkndshop.com Customer Care on WhatsApp for detailed eligibility and conditions before sending any item back.
4. Inspection & Approval
- All returned items are subject to inspection by the thinkndshop.com Inspection Team.
- thinkndshop.com reserves the right to accept or reject any return request based on inspection results and compliance with this policy.
Valid Reasons for Return
- The delivered product is damaged (physically broken or destroyed) or defective (for example, does not power on).
- The delivered product is incomplete, missing parts, accessories, or components.
- The delivered product is incorrect, including wrong product, size, color, expired item, or counterfeit item.
- The delivered product does not match the product description or images displayed on the site.
- The delivered product does not fit (size issue), subject to category eligibility.
Conditions for Returns
- The product must be unused, unworn, unwashed, and free from damage or alteration. For fashion items, trying the product to check fit is allowed and will still be considered unworn.
- The product must be returned with all original components, including tags, manuals, warranty cards, freebies, accessories, and the original invoice.
- The product must be returned in its original, undamaged manufacturer packaging/box. If delivered in thinkndshop.com packaging, the same packaging must be returned. Do not place tape, labels, or stickers directly on the manufacturer box.
Important Notes
- Please clearly mention the Order Number and Return Tracking Number on the return package to avoid delays or rejection.
- If the returned item does not meet the above conditions, thinkndshop.com reserves the right to reject the return or refund request.
- If a return request is rejected, the item will be re-delivered to the customer within 4-6 working days.
- After three (3) failed delivery attempts, the item may be disposed of, and no refund will be issued.
This policy applies to purchases made through thinkndshop.com.